SMS Terms of Service

Last updated: July 8, 2026 · Effective immediately

The RentNKC Tenant Text Program

RentNKC Property Management, Inc. operates a tenant communications program via SMS text message from the number (816) 608-8883. This service is powered by On A Lead, LLC (OnALead), our authorized technology platform provider and registered ISV with Twilio Inc.

How to Opt In

You opt in to receive text messages from RentNKC by any of the following methods:

Signing up at our tenant SMS opt-in page, sms.rentnkc.com
Providing your mobile phone number at lease signing
Submitting your phone number on our online maintenance request form
Texting our tenant line at (816) 608-8883

By providing your number through any of these methods you consent to receive the property management messages described below. Consent is not required as a condition of tenancy or services.

Types of Messages You Will Receive

Messages from (816) 608-8883 are limited to property management communications including:

Maintenance request confirmations when you submit a repair request
Repair status updates when the status of your request changes
Vendor scheduling notifications including appointment windows
Rent payment reminders sent near the due date each month
Late rent acknowledgment when you report a payment issue
Emergency and safety notices related to your property
On-call staff connection confirmations when your call is routed to the property manager

This is not a marketing program. You will not receive promotional or advertising messages.

Message Frequency

Message frequency varies. You may typically receive one to three messages per maintenance request lifecycle, one to two messages per billing cycle related to rent, and additional messages as needed for safety or emergency notices.

Message and Data Rates

Standard message and data rates may apply. Contact your mobile carrier for details about your plan. RentNKC does not charge for text messages.

How to Opt Out

Reply STOP to any message from (816) 608-8883 at any time to unsubscribe. You will receive one final confirmation message and no further messages will be sent. You may re-enroll at any time by texting START to (816) 608-8883, signing up again at sms.rentnkc.com, or contacting us directly.

STOP — Unsubscribe from all messages

START — Re-enroll after opting out

HELP — Get contact info and support

How to Get Help

Reply HELP to any message from (816) 608-8883 to receive contact information and assistance. You may also contact us directly:

Phone: (816) 608-8883
Email: jjkramer@onalead.com
Address: 2103 Swift St, Suite 200, North Kansas City, Missouri 64116

Sample Messages

The following are examples of messages you may receive from (816) 608-8883:

Hi, this is RentNKC. Got it — clogged drain at Aster-0712. Per Oxford policy this is resident responsibility (Red). Ticket #1042 logged. A vendor will contact you. Reply STOP to opt out.

Update on ticket #1042: vendor scheduled for Thursday between 10am–2pm. Reply HELP for assistance. Reply STOP to opt out. -RentNKC

Hi, rent is due in 5 days. Reply LATE if you need to report a payment issue. Msg & data rates may apply. Reply STOP to opt out. -RentNKC

No Sharing of SMS Data

Mobile information and SMS opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties.

Supported Carriers and Carrier Liability

This service is available on all major US carriers including AT&T, T-Mobile, and Verizon. Carrier support may vary. Carriers are not liable for delayed or undelivered messages.

Technology Provider

SMS communications are delivered through On A Lead, LLC operating as an authorized Independent Software Vendor (ISV) through Twilio Inc. On A Lead, LLC processes message traffic solely to deliver RentNKC's tenant communications and does not use your data for any other purpose.

Privacy Policy

For full details on how RentNKC collects, uses, and protects your personal information, visit our Privacy Policy.

Changes to These Terms

We may update these SMS Terms from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our SMS service after any changes constitutes acceptance of the updated terms.

Contact

RentNKC Property Management, Inc.
2103 Swift St, Suite 200
North Kansas City, Missouri 64116
Phone: (816) 608-8883
Email: jjkramer@onalead.com